Term and Conditions

1. Acceptance of Terms

By accessing and purchasing from wineheavensales.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. Our policies are designed with our discerning clientele in mind – collectors, connoisseurs, and enthusiasts of premium spirits.

2. Product Information

2.1 Spirit Selection

Our curated collection includes:

• Rare Champagnes (Dom Pérignon, Armand De Brignac, Bollinger)
• Fine Cognacs and Armagnacs
• Artisanal Gins and Bourbons
• Limited edition vintages and collector’s items

2.2 Product Representation

We take utmost care in presenting accurate descriptions, vintages, and provenance details. However, variations in packaging or minor label differences may occur between product images and actual items.

3. Ordering Process

3.1 Eligibility

By placing an order, you confirm:

• You are at least 18 years old (or of legal drinking age in your jurisdiction)
• The alcohol will be used for personal consumption only
• You understand we cannot ship to certain Asian countries and remote regions

3.2 Order Accuracy

You are responsible for ensuring order details (including delivery address and product selection) are correct. Special requests for expedited Dom Pérignon processing must be made through our concierge service.

4. Payment Terms

4.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices for limited editions or rare vintages.

4.3 Payment Security

Transactions are processed through PCI-compliant systems. Your payment details are encrypted and never stored on our servers.

5. Shipping & Delivery

5.1 Processing Time

Each order receives meticulous attention from our cellar team:

• Processing: 1-2 business days
• Dispatch: Monday-Friday (excluding bank holidays)

5.2 Shipping Options

Service	Cost	Carrier	Delivery Window	Features
Standard	£12.95	DHL/FedEx	10-15 business days	Full tracking, signature required
Free Shipping	Orders £50+	EMS	15-25 business days	Basic tracking

5.3 Delivery Responsibilities

Upon delivery, you must:

• Inspect packaging immediately
• Refuse damaged parcels
• Provide valid ID if required by carrier

6. Returns & Exchanges

6.1 Eligibility

Returns are accepted within 15 days of delivery for:

• Unopened bottles in original condition
• Items with original packaging and documentation

6.2 Non-Returnable Items

Certain treasures cannot be returned:

• Limited edition Dom Pérignon vintages
• Special order Armand De Brignac selections
• Personalised/engraved bottles
• Opened or partially consumed spirits

6.3 Return Process

1. Contact [email protected] within 15 days
2. Receive RMA number from our specialists
3. Securely repackage with all documents
4. Ship via original carrier

6.4 Refunds

Processed within 5-7 business days after approval to original payment method. Shipping costs are non-refundable unless the return results from our error.

7. Intellectual Property

All content on wineheavensales.com, including product descriptions, imagery, and branding, is the exclusive property of SAINT JAMES Shop. Unauthorised use of our champagne names (Dom Pérignon, Armand De Brignac) or other protected terms is strictly prohibited.

8. Liability Limitations

8.1 Product Consumption

SAINT JAMES Shop shall not be liable for:

• Health effects from alcohol consumption
• Misuse of products
• Personal injury resulting from intoxication

8.2 Shipping Delays

While we select premium carriers (DHL, FedEx, EMS), we cannot guarantee delivery timelines due to:

• Customs clearance procedures
• Weather disruptions
• Carrier delays

9. Governing Law

These Terms shall be governed by English law. Any disputes shall be resolved in the courts of England and Wales.

10. Contact Information

SAINT JAMES Shop
9 Eastern Ave, Lichfield, GB CH4H 3GL
Email: [email protected]
Phone: +44 [insert phone number]