At SAINT JAMES Shop, we deliver your rare spirits with the same care we employ in selecting them. Our policies reflect the refinement you expect when acquiring exceptional vintages and artisanal liquors.

Shipping Your Premium Spirits

Order Processing

Each order receives meticulous attention from our cellar team:

  • Processing Time: 1-2 business days
  • Dispatch Days: Monday-Friday (excluding bank holidays)
  • Special Requests: For expedited processing of Dom Pérignon or limited editions, please contact concierge

Shipping Options

We offer two delivery methods for your Armagnac, Champagne, and other fine spirits:

  • Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery Window: 10-15 business days after dispatch
    • Includes full tracking and signature requirement
  • Free Shipping (Orders £50+)
    • Carrier: EMS
    • Delivery Window: 15-25 business days after dispatch
    • Basic tracking included

Note: We cannot ship to certain Asian countries and remote regions due to customs restrictions.

Our Return Privileges

Should any purchase not meet your expectations, our returns process mirrors the precision of crafting fine Cognac:

Eligibility

  • Unopened bottles in original condition
  • Return initiated within 15 days of delivery
  • Original packaging with all documentation

Non-Returnable Items

Certain treasures in our collection, like opened vintages, cannot be returned:

  • Limited edition Dom Pérignon vintages
  • Special order Armand De Brignac selections
  • Personalised or engraved bottles
  • Opened or partially consumed spirits

The Return Process

Our concierge-level service ensures effortless returns:

  1. Initiation: Contact our spirits specialists at [email protected] within 15 days
  2. Authorization: We’ll provide a Return Merchandise Authorization (RMA) number
  3. Packaging: Securely wrap bottle(s) in original packaging with all documents
  4. Shipping: Return via original carrier (DHL/FedEx for standard, EMS for free shipping)
  5. Inspection: Our cellar masters verify condition upon arrival
  6. Resolution: Notification of refund/exchange within 3 business days

Refund Details

Like the careful aging of our finest Brandy, refunds require proper processing:

  • Timing: 5-7 business days after approval
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Non-refundable unless return results from our error

Exchange Requests

Wish to exchange your Bollinger for another Champagne? We accommodate when inventory allows:

  • Process mirrors our returns procedure
  • Price differences applied to your account
  • Contact our specialists for premium spirit alternatives

Damaged Shipments

Should your precious cargo arrive compromised (like a poorly stored vintage):

  • Contact us immediately at [email protected]
  • Include photographs of packaging and contents
  • We arrange expedited replacement without return

International Considerations

For returns of Armagnac or Grappa crossing borders:

  • Customs documentation may be required
  • Our team guides you through necessary paperwork
  • Contact us before initiating international returns

Contact Our Spirits Specialists

For assistance with returns, exchanges, or shipping inquiries:

Email: [email protected]
Address: 9 Eastern Ave, Lichfield, GB CH4H 3GL
Phone: +44 [insert phone number]

The SAINT JAMES Shop Team
Curators of Exceptional Spirits