At SAINT JAMES Shop, we approach your satisfaction with the same care we devote to selecting our rare vintages and artisanal spirits. Should any purchase not meet your expectations, our refined returns process ensures resolution with the elegance our clientele deserves.
Our Return Privileges
We accept returns of unopened bottles in their original condition within 15 days of delivery. Like the delicate balance of a fine Armagnac, we’ve crafted this policy to be both generous and precise.
Non-Returnable Items
Certain treasures in our collection cannot be returned once purchased, much like opened bottles cannot be resealed:
- Limited edition Dom Pérignon vintages
- Special order Armand De Brignac selections
- Personalised or engraved bottles
- Opened or partially consumed spirits
The Return Process
Our concierge-level returns service ensures a seamless experience:
- Initiation: Contact our spirits specialists at [email protected] within 15 days of receipt
- Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions
- Packaging: Securely wrap the bottle(s) in their original packaging with all accompanying documentation
- Shipping: Return via the same carrier used for delivery (DHL/FedEx for standard shipments, EMS for free shipping)
- Inspection: Our cellar masters will verify the condition upon arrival
- Resolution: You’ll receive notification of your refund or exchange within 3 business days of inspection
Refund Timeline & Method
Like the careful aging of our finest Cognac, refunds require proper processing time:
- Timing: 5-7 business days after we approve your return
- Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return results from our error
Exchange Requests
Should you wish to exchange for another of our premium spirits (perhaps Bollinger instead of your original Champagne selection), we’re pleased to accommodate when inventory allows. The process mirrors our returns procedure, with the difference applied to your account.
Return Request Template
Subject: Return Authorization Request – Order #[Your Order Number]
Dear SAINT JAMES Shop Concierge,
I wish to initiate a return for the following item(s) from my recent order:
Order Number: [Insert]
Product Name(s): [Insert]
Reason for Return: [Insert]
I confirm the item(s) remain unopened and in original packaging. Please provide return instructions at your earliest convenience.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Damaged or Incorrect Shipments
In the rare event your precious cargo arrives compromised (like a poorly stored vintage), please contact us immediately at [email protected] with photographs of the packaging and contents. We’ll arrange expedited replacement of your Champagne, Cognac, or other spirit without requiring return of the damaged goods.
Note: International returns may be subject to customs documentation. Our team will guide you through any necessary paperwork for your Armagnac or Grappa returns.
For further assistance with returns or exchanges, our spirits specialists stand ready to assist at [email protected] or +44 [insert phone number].
The SAINT JAMES Shop Team
Curators of Exceptional Spirits