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At SAINT JAMES Shop, we approach your privacy with the same reverence we reserve for our rare vintages and artisanal spirits. This policy outlines how we collect, use, and protect your personal information when you visit wineheavensales.com or make purchases from our curated collection.

1. Information We Collect

We collect only what is necessary to provide our discerning clientele with exceptional service:

  • Contact Details: Name, email address, phone number, and shipping address to fulfill your orders of premium Champagnes and Cognacs
  • Payment Information: Credit card details (processed securely through our payment gateways) or PayPal account information when acquiring rare Armagnacs or limited-edition Dom Pérignon
  • Transaction History: Records of your purchases of Bollinger, Calvados, and other collector’s items
  • Technical Data: IP address, browser type, and device information to enhance your browsing experience
  • Preferences: Your interests in specific spirit categories (Absinthe, Gin, etc.) to personalise our communications

2. How We Use Your Information

Like the careful aging of our finest Brandy, we handle your data with precision and purpose:

  • To process and deliver your orders of rare spirits worldwide (excluding certain Asian and remote regions)
  • To provide concierge-level customer service for inquiries about our Armand De Brignac or Eau de Vie collections
  • To authenticate transactions and prevent fraud, particularly for high-value purchases
  • To send carefully curated communications about new arrivals of Champagne or artisanal bitters (only with your consent)
  • To improve our website’s functionality for collectors browsing our Grappa or Bourbon selections

3. Data Sharing & Disclosure

We treat your information with the discretion expected by collectors of vintage Cognac:

  • Service Providers: Trusted partners (payment processors, shipping carriers) assisting with transactions and deliveries
  • Legal Requirements: When necessary to comply with UK and international regulations
  • Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections

We never sell your personal data to third parties for marketing purposes.

4. Data Storage & Security

Your information is protected with the same vigilance we apply to our cellar:

  • Encrypted storage using bank-level security protocols
  • Regular security audits of our systems
  • Limited access to authorised personnel only
  • Data retention only as long as necessary to serve our collectors

5. Your Rights

As a valued patron of SAINT JAMES Shop, you have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Withdraw consent for marketing communications
  • Request deletion of your account (subject to legal requirements)
  • Object to certain processing activities

To exercise these rights, please contact our Data Protection Officer at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies, like a fine digestif complements a meal:

  • Essential Cookies: Necessary for processing orders of our premium spirits
  • Analytical Cookies: Help us understand how collectors navigate our Champagne and Brandy selections
  • Preference Cookies: Remember your language and currency settings

You may adjust your browser settings to refuse cookies, though this may affect certain website features.

7. International Data Transfers

As we serve collectors globally (with noted exceptions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may occasionally update this policy, just as we refresh our inventory of rare Cachaça and Austrian spirits. Significant changes will be communicated to our valued clientele.

9. Contact Us

For questions about our privacy practices or your personal data:

SAINT JAMES Shop
9 Eastern Ave, Lichfield, GB CH4H 3GL
Email: [email protected]

Thank you for entrusting SAINT JAMES Shop with your premium spirit purchases. We value your privacy as we value our craft.