At SAINT JAMES Shop, we’re committed to providing an exceptional experience for connoisseurs of fine spirits. Below you’ll find answers to our most commonly asked questions about our premium offerings and services.

Because great moments deserve great drinks – and even greater service.

Product Questions

What types of spirits does SAINT JAMES Shop specialise in?
We curate an exceptional selection of premium spirits including:
  • Rare Champagnes (Dom Pérignon, Armand de Brignac, Bollinger)
  • Fine Cognacs and Armagnacs
  • Artisanal Gins from Germany and beyond
  • Small-batch Bourbons and Whiskeys
  • Specialty spirits like Absinthe, Calvados, and Grappa
Our collection focuses on limited editions, vintage selections, and hard-to-find premium bottles.
How do you ensure the quality of your spirits during shipping?
Every shipment receives our signature care:
  • Climate-conscious packaging for temperature-sensitive spirits
  • Specialized cushioning for delicate bottles and aged vintages
  • Discreet labeling for collector privacy
  • Personalized handling of fragile items

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:
  • Express Delivery: £12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
  • Complimentary Standard Shipping: Free for orders over £50 via EMS (15-25 days after dispatch)
Both options include tracking and insurance coverage.
Which countries do you ship to?
We deliver globally to most destinations, excluding certain Asian countries and remote regions. For specific guidance about your location, please contact our customer service team at [email protected].
How long does order processing take?
All orders undergo careful preparation and quality checks within 1-2 business days before dispatch.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Do you offer corporate accounts or bulk purchasing?
Yes, we cater to collectors and establishments seeking premium quantities. Please contact our concierge team for personalized service at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. While we’re confident in our curation, if any item doesn’t meet your expectations, our team will guide you through the simple return process.
Can I exchange a bottle for a different spirit?
Exchanges are handled on a case-by-case basis for unopened bottles in original condition. Please contact us within 7 days of delivery to arrange an exchange.
What if my bottle arrives damaged?
In the rare event of shipping damage, please contact us immediately at [email protected] with photos of the packaging and bottle. All shipments are insured for your protection.

Additional Services

Do you offer gift wrapping or personalized notes?
Yes, we provide elegant gift wrapping and can include your personal message at no additional cost. Simply add your request in the order notes during checkout.
Can you help me select spirits for a special occasion?
Our spirits specialists would be delighted to provide personalized recommendations. Email us with details about your event and preferences at [email protected].

Have a question not covered here? Our knowledgeable team is always ready to assist.

SAINT JAMES Shop
9 Eastern Ave, Lichfield, GB CH4H 3GL
Email: [email protected]

Cheers to extraordinary spirits, delivered exceptionally.